All prices are in pound sterling and are inclusive of vat (20%), unless logged in as a trade user where prices are shown exclusive of vat.

We will endeavour to deliver your order within 14 days, however all products are subject to availability. We will advise you of any delays or if an item which you have purchased is not available. In which case you will have the option of waiting for the product to become available or to be given a full refund for the product. In most cases delivery will require a signature, please make sure you have the goods delivered to an address where someone can accept your parcel.

In the case of damaged goods please retain the product and contact us within 7 days of receipt by sending an email to tradeenquiries@hypa.com or calling 0151 662 0400.
If your product is unavailable and you do not wish to wait till it is back in stock then we will provide you with a full refund.
If for any reason you are not satisfied with your purchase then it can be returned within 14 days of receipt and you will receive a full refund, providing the goods are unused and are not damaged.

Customer Services and Support:
If you have any queries then please contact us at tradeenquiries@hypa.com
Alternatively call us on 0151 662 0400 Mon-Fri 9am-5pm GMT. Calls will be charged at your standard rate. We will endeavour to respond to all your queries within 3 working days.
Our address if you wish to write to us is:
Hype Associates Ltd
Elford House
14A Kirby Park
West Kirby
Wirral CH48 2HA